Returns Policy

Effective Date: March 27, 2025

At FriendForFun, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we’re here to help make the return process fast and hassle‑free.

Return Window

• You may request a return within 180 days of receiving your order.
• To initiate a return, please visit our Contact Us page or email us at [email protected] with the following information:
  • Full name on the order
  • Order number
  • Detailed description of the issue
  • Photos illustrating any defects or damage
  • Whether you’d prefer a replacement or a refund

Eligibility

• Accepted: Non‑sale items in original condition — unworn, unwashed, with all tags attached, and accompanied by the original packing slip or sales receipt.
• Not Accepted: Items showing signs of wear, alteration, or missing tags; sale/clearance merchandise; personalized products with errors you provided.

Return Shipping

• Defective or damaged items: Return shipping is free.
• Other returns: Return shipping cost is $0.00 (you pay shipping).

How to Return

1. Get Authorization: Email [email protected] or use our Contact Us page to request a Return Merchandise Authorization (RMA) and return address.
2. Package Your Items: Include a printed copy of your order confirmation.
3. Ship Your Package: Use a trackable carrier of your choice and retain the tracking number.
4. Confirmation: Once we receive your return, you’ll get an email confirming receipt. We’ll then inspect the item(s) and notify you of your refund or replacement status within 5 business days.

Refunds & Replacements

• Refunds: Issued to your original payment method within 7–10 business days of approval.
• Replacements: Shipped at no additional cost once the return is approved and inventory is available.

Incorrect Address & Lost Returns

• We are not responsible for returns lost in transit or shipped to the wrong address if incorrect information was provided.
• If a return is delivered back to us due to an incorrect address, you’ll be contacted for re‑shipping arrangements; applicable shipping fees will apply.

Need Help?

If you have any questions about returns, contact us anytime:

📧 Email: [email protected]
📞 Phone: +1 (318) 840‑8530
🕘 Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Your satisfaction is our promise — thank you for shopping with FriendForFun!