Refund Policy

Effective Date: March 27, 2025

At FriendForFun, we strive to ensure you’re delighted with every purchase. Please review our refund, exchange, and cancellation guidelines carefully before placing your order.

Order Cancellations & Exchanges

Cancellations

• You may cancel an order within 24 hours of placement.
• To cancel, email [email protected] with your order number.
• A 10% cancellation fee (of total order value) applies.
• After 24 hours, orders enter processing and cannot be cancelled.

Exchanges

• We cannot exchange items for changes in size, design, or quantity.
• To correct selection errors, cancel within 24 hours and place a new order.

Returns & Refunds

Return Window

• Eligible for return within 180 days of delivery.
• After 180 days, all sales are final.

Eligibility

We accept returns (and issue refunds) only if the item:

• Arrived damaged, broken, or defective
• Differs significantly in design, size, material, or description
• Is an incorrect item shipped by us

Not Eligible

• Worn, washed, or altered items
• Items missing original tags
• Minor cosmetic flaws (e.g., loose threads)
• Defects not attributable to FriendForFun

Refund Claim Requirements

When requesting a refund, please submit to [email protected]:

1. Proof of purchase (order number, receipt)
2. Photos clearly showing damage or error
3. Shipping label/receipt for returned package
4. Any relevant correspondence

Return & Refund Process

1. Contact Support
   Email [email protected] to request return authorization.
2. Receive Instructions
   We’ll reply within 2–3 business days with a return address and next steps.
3. Ship Your Return
   Pack items in original condition and include your order confirmation. Customers pay return shipping; retain tracking info.
4. Inspection & Approval
   Once received, we’ll inspect your return and notify you of approval or denial within 5 business days.
5. Refund Issuance
   Approved refunds are processed within 2 business days back to your original payment method (including original shipping cost).

Note: If you don’t see the refund within 10–15 days, please contact your bank or credit card issuer.

Incorrect Address & Lost Returns

• FriendForFun is not liable for returns lost or delivered incorrectly due to customer‑provided address errors.
• Returned parcels sent back to us incur additional shipping fees for re‑delivery.

Questions?

We’re here to help!
📧 [email protected]
📞 +1 (318) 840‑8530
🕘 9:00 AM – 6:30 PM (EST), Monday–Friday

Your satisfaction is our promise — thank you for shopping with FriendForFun!