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Return to shopLast updated March 27, 2025
Shopping Information
Q: How do I find a product?
A: Use the search bar at the top of any page to look up specific items, or browse our product categories from the main menu.
Q: Can I save products to a wishlist?
A: Yes! Click the Add to Wishlist button on any product page to save items for later.
Q: How can I tell if an item is in stock?
A: In‑stock items display an Add to Cart button on the product page. If an item is sold out, you’ll see an “Out of Stock” message and an option to be notified when it’s back in stock.
Q: Do I need an account to make a purchase?
A: No — you can checkout as a guest. Creating an account lets you store shipping details, track orders, and unlock exclusive offers.
Payment Information
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted via SSL and processed through PCI‑compliant payment gateways.
Q: Can I use a coupon code?
A: Yes — enter your promo code in the “Coupon” field at checkout and click Apply.
Q: What happens if my payment fails?
A: You’ll receive an error message and the option to retry or choose a different payment method. Please verify your card details and ensure sufficient funds.
Orders, Exchanges & Returns
Q: What is your return policy?
A: We offer returns on eligible items within 180 days of delivery. Returned items must be unworn, unwashed, and in original condition with tags attached.
Q: How do I return an item?
A: Email [email protected] with your order number and reason for return. We’ll send you a return authorization and instructions. Include a copy of your invoice and pack the item securely.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs except for damaged or defective items — in which case we’ll provide a prepaid label.
Q: Can I exchange an item?
A: Yes — to exchange for a different size or color, contact us at [email protected]. Exchanges are subject to availability.
Still Have Questions?
Feel free to reach out anytime:
📧 [email protected]
📞 +1 (318) 840‑8530
🕘 9:00 AM – 6:30 PM (EST), Monday–Friday